Ensure that the district has your correct device number in the database (Student Information System or HR System), and that it is located in the SMS phone field(s) that are synchronized with Communicate. It may take 24 hours for a number to become active after being changed or added to the district’s system.

Send a text with “Y”, from that specific device, to 67587. You should receive an opt-in confirmation message from the service.

If you want to receive texts on multiple devices, each device number must complete the Opt-In process.

Confirm that the district has actually attempted to send a Communicate broadcast which includes an SMS text message to your mobile phone number.

How do I know if it worked?

After you text one of the key words to the short code the system will ALWAYS respond back with one of three messages:

Opt-in Response: You're registered 4 SchoolMessenger notifications. Reply STOP to cancel, HELP for help. Msg&data rates may apply. msg freq varies. schoolmessenger.com/txt

Opt-out Response: You're unsubscribed from SchoolMessenger. No more msgs will be sent. Reply Y to re subscribe, HELP for help. Msg&data rates may apply. schoolmessenger.com/txt

Help or Unknown Key Word Response: SchoolMessenger notification service: Reply Y to subscribe or STOP to cancel. Msg&data rates may apply. Msg freq varies. Visit schoolmessenger.com/txt for info

Any other response – or no response: indicates the recipient should contact their wireless device provider to have SMS messaging/premium content enabled (see below for more details).

Genoa Kingston CUSD 424

Mobile Text Notifications

What information will the district send via text?

Who can receive text notifications from the district?

How to “Opt-In” to receive text notifications

How to opt-out of receiving text notifications

Can the text notifications come from a district phone number, instead of the short code?

I received a text notification that says it’s from SchoolMessenger? What does it mean?

I “Opted-In”, but I’m not receiving texts?

What does it mean if I texted “Y” or “yes” and I received some sort of error message back?

Will I be charged for the text notification that I receive from Communicate?